Digital Membership Card - General FAQs (2024)

Through the Costco Mobile App, you can access a digital version of your membership card. Costco’s app will also allow you to renew your membership and view your 2% reward balance on your phone.

HOW DO I DOWNLOAD MY DIGITAL MEMBERSHIP CARD?

In order to access your Digital Membership Card, you must have an active Costco membership and a mobile device with an OS version from the following list:


Android Phones:

  • Samsung Galaxy
  • Samsung Note
  • Google Pixel for Android

Android OS Versions: 10, 11, and 12


Apple iPhones:

  • iPhone 12, 11, Xr, XS, 2020SE, X

iOS Versions: 15.x and 14

Note: The digital card will not operate on tablet devices.

To download your Digital Membership Card:

  1. Download the newest version of the Costco app from the App Store® or the Google Play™ store.
  2. Launch the Costco app, then tap the Card icon at the bottom of the screen. The login page will appear.
  3. Follow instructions on the login page to sign in with an existing Costco.com account. If you do not have an existing Costco.com account, create one now. Each Digital Membership Card is tied to a specific Costco.com account. You cannot use the same email address for multiple Digital Membership Cards.
  4. Verify your membership. If you have not previously verified your membership, you will be prompted to do so. To learn more about verifying online, click here.
  5. View your Digital Membership Card. After successfully verifying your membership, the Digital Membership Card will appear on your screen.

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I HAVE MORE THAN ONE PERSON ON MY MEMBERSHIP. WHY CAN’T I SEE ALL THE DIGITAL MEMBERSHIP CARDS IN THE APP?

Each Digital Membership Card will allow for one individual’s membership card per device. Though Primary and Household members are on the same membership, each person has a unique membership number. Each member must have a separate Costco.com account to access a Digital Membership Card. Only Business members who also have an additional membership linked to the same account may see multiple membership cards on a single Digital Membership Card account.

If your Household member would like to access their Digital Membership Card on their device, they will need to create their own Costco.com account with their unique membership number. Learn how to create your own Costco.com account here.

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HOW DO I UPDATE MY DIGITAL MEMBERSHIP CARD PHOTO?
Please visit your local warehouse membership counter to update your photo. (Note: if you are a Costco Anywhere Visa® credit card holder, taking a new photo will automatically issue you a new credit card. The credit card number will not change.)

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WHAT SHOULD I DO IF MY DIGITAL MEMBERSHIP CARD IS DISPLAYING INACCURATE INFORMATION?

If your Digital Membership Card displays inaccurate information, please visit your local Membership counter or contact us using the link on the left of this page to update your information.

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HOW DO I TRANSFER MY DIGITAL MEMBERSHIP CARD ONTO A NEW PHONE?

On your new phone, open your Costco App and tap the membership tab. You will be prompted to transfer your Digital Membership Card onto your new device. You can transfer your digital card to a new phone one time before you need to visit the Membership counter or contact us using the link on the left of this page to reset your digital card. Transfers include uninstalling and reinstalling the app, even on the same phone. Screenshot versions of the digital card cannot be scanned at Costco registers.

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WHAT IF MY PHONE IS LOST OR STOLEN?

If your phone contains your Digital Membership Card and is lost or stolen, please visit a Membership counter at your local warehouse to receive a new membership number. If you have a Costco Anywhere Visa® Card by Citi, you’ll receive a new credit card as well.

You’ll also want to change your Costco.com account password and reinstall your digital card on your new phone.

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CAN I PAY USING MY DIGITAL MEMBERSHIP CARD?

If you have a Costco Anywhere Visa® Card by Citi, you can add it as a payment method to your Digital Membership Card. Read more details here.

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CAN I ADD THE DIGITAL MEMBERSHIP CARD TO MY APPLE WALLET?

The Digital Membership Card is designed to offer members advanced features and will not be available in Apple Wallet

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WHERE CAN I USE MY DIGITAL MEMBERSHIP CARD?

You can use your Digital Membership Card at any of the registers in the following areas:

  • Warehouse entry
  • Check-out (assisted and self check-out lanes)
  • Returns
  • Pharmacy
  • Hearing Aid
  • Optical
  • Tire Center
  • Gas Station

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CAN I STILL USE MY PHYSICAL MEMBERSHIP CARD?

Yes, your physical card will still be accepted at all locations.

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Digital Membership Card - General FAQs (2024)

FAQs

How does a digital membership card work? ›

Organizations have the option to set up Digital Membership Cards, so that members receive a card attached to their Membership Confirmations. These Digital Membership Cards are compatible with all Apple's iOS devices (iPhones and iPads) and Google Wallet on Android devices.

Why can't I use my digital Costco card at the food court? ›

Note: The digital payment option can only be used for Costco warehouse purchases (excluding the food court).

Can I enter Costco with digital membership card? ›

You can use your Digital Membership Card at any of the registers in the following areas: Warehouse entry. Check-out (assisted and self check-out lanes) Returns.

What is the point of a digital card? ›

Virtual credit cards are a digital version of your physical credit card. They generate a unique credit card number for you to use in place of your physical card number, preventing the merchant from storing your credit card information and keeping your financial data more secure.

What is the difference between a virtual card and a digital card? ›

The difference between virtual, digital and disposable cards

A virtual card is stored on your phone and can be used to pay in stores or online. It has its own unique card number, expiry date, and CVC. A digital card is a copy of your physical bank card that's stored on your phone.

Why is Costco cracking down on membership? ›

The company began asking customers to show photo ID alongside their membership passes last year — alleging that non-members were abusing its then-newly expanded self-checkout — and it has also restricted non-members from accessing their food courts (and, by extension, their $1.50 hot dogs).

Can you buy pizza at Costco without a membership? ›

Costco no longer allows food-court purchases to nonmembers.

Does Costco check membership at food court? ›

While Costco officially restricted food court access to members in 2020, the newly posted signs detailing store policy suggest tougher enforcement is needed. "Effective April 8, 2024, an active Costco membership card will be required to purchase items from our food court. You can join today.

Will Costco let you in with a picture of your card? ›

Membership Cards and Fees

Bar codes, photos or other copies are not acceptable.

What if I forgot my Costco card? ›

If you can't find your card or renewal notice, you're more than welcome to visit the membership counter at your local Costco or contact us using the link on the left of this page to obtain your number.

Can I transfer my digital Costco shop card to someone else? ›

Yes. Simply forward the Digital Costco Shop Card email to the person you'd like to transfer it to.

Can I use digital card at gas station? ›

Yes, you can pay with Exxon Mobil Rewards+ app or use a digital wallet on your smartphone to tap and pay at the pump with Apple Pay.

Can I use my husband's Costco card? ›

The Costco membership card is non-transferable, but there are several ways to share the experience with family and friends. Anyone with a card can bring up to two guests to the Warehouse during each visit. Keep in mind that purchasing items is exclusive to Costco members.

Can you pay with your phone at Costco? ›

Traveler's checks. EBT cards. Mobile Payment (Apple Pay, Google Pay, Samsung Pay) FSA/HSA Visa or MasterCard Debit cards are accepted at Pharmacies, Optical and Hearing Aid Departments.

How do you use a digital card? ›

Make a purchase with your virtual card
  1. Choose the virtual card from your payment method options.
  2. Let Chrome or Android fill in the payment info automatically. You may be asked to verify your identity with a code, fingerprint, or other method.
  3. Check out as usual.

How do digital rewards cards work? ›

Understanding digital gift cards

Customers who purchase an e-gift card are provided with a unique code typically delivered via email or directly within a mobile app. This code can be redeemed for goods or services online or in physical stores that accept digital payment methods.

How do digital greeting cards work? ›

E-cards are virtual greeting cards created through a website (like Kudoboard ). They're typically shared via email, but e-cards can also be printed, viewed as a slideshow, shared via social media, or sent through direct links.

How does a digital prepaid card work? ›

A prepaid virtual card is not an actual plastic card. It is instead a virtual card that is a randomly generated credit card number that is based on a company's existing account. The number can be given to an employee to use for a single purchase. After the purchase is completed, the number will no longer work.

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